West Corporation

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West Corporation
Public
Traded as NASDAQ: WSTC
Industry Unified Communications

Interactive Services Specialized Agent Services Telecom Services

Safety Services
Headquarters Omaha, Nebraska, USA
Key people
 Tom Barker - Chief Executive Officer

Nancee Berger - President and Chief Operating Officer

Jan Madsen - Chief Financial Officer and Treasurer

David Treinen - Executive Vice President, Corporate Development and Planning

Rod Kempkes - Chief Administrative Officer

David Mussman - Executive Vice President, General Counsel

[1]
Revenue Increase $2.6 billion USD (2012[2]
Number of employees
 26,430 (2013) [3]
Website west.com

West Corporation is a publicly traded telecommunications services provider based in Omaha, Nebraska.[4]

Affiliates

West Corporation operates under two segments: Communications Services and Unified Communications to provide customer contact services, conferencing services, event services and emergency call operations.[5][6] Intrado supports emergency call operations, Intercall is the world’s largest conferencing service provider,[citation needed] and Televox offers healthcare products and communications support in commercial markets.[7][8]

History

Gary and Mary West co-founded WATS Marketing of America in 1978.[9] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.[9] Gary West joined West Teleservices one year later as chairman.[9]

During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.[9] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.[9]

In November 1996, West went public with 2,000 employees.[9]

In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.[9] The following year, West acquired conferencing company InterCall and ConferenceCall.com.[9][10]

In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.[9] Gary and Mary West continued to maintain 25 percent of the company.[9]

Name history

West Teleservices changed its name to West Corporation on Jan. 1, 2001.[11] The company name had been West TeleServices Corporation from November 1996 through 2000.[9][11]

Acquisitions

Since 2002, West Corporation has invested approximately $2.7 billion in strategic acquisitions.[9]

West has acquired:

  • Tel Mark Sales —2002[9]
  • Dakotah Direct —2002[9]
  • Attention LLC —2002[9]
  • InterCall —2003[9]
  • ConferenceCall.com — October 2003 [10]
  • Worldwide Asset Management — September 2004[12]
  • ECI Conference Call Services — November 2004[4]
  • Sprint Conferencing — May 2005[13]
  • Intrado — April 2006[14]
  • Raindance Communications — April 2006[15]
  • InPulse Response Group — October 2006[16]
  • CenterPost Communications — February 2007[17]
  • TeleVox Software — March 2007[18]
  • Omnium Worldwide — April 2007[19]
  • HBF Communications — April 2008[20]
  • Genesys Conferencing — May 2008[21]
  • Stream 57 - January 2010[22]
  • SKT Business Communication Solutions — March 2010[23]
  • Holly Connects — May 2010[24]
  • TuVox — July 2010[25]
  • Specialty Pharmacy Network – February 2011[26]
  • POSTcti — February 2011[27]
  • Twenty First Century Communications — February 2011[28]
  • Unisfair — March 2011[29]
  • HyperCube – November 2011[30]
  • Smoothstone IP Communications – June 2011[31]
  • SchoolMessenger - April 2014[32]
  • GroupCast Messaging, LLC - November 2014[33]

Awards

  • June 2006 Frost & Sullivan Award for Product Differentiation Innovation in Outsourced Communication Solutions[34]
  • April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer[35]

References

  1. ↑ Lua error in package.lua at line 80: module 'strict' not found.
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  5. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  6. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  7. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  8. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  9. ↑ 9.00 9.01 9.02 9.03 9.04 9.05 9.06 9.07 9.08 9.09 9.10 9.11 9.12 9.13 9.14 9.15 Lua error in package.lua at line 80: module 'strict' not found.
  10. ↑ 10.0 10.1 Lua error in package.lua at line 80: module 'strict' not found.
  11. ↑ 11.0 11.1 Lua error in package.lua at line 80: module 'strict' not found.
  12. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  13. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  14. ↑ Lua error in package.lua at line 80: module 'strict' not found.
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  18. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  19. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  20. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  21. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  22. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  23. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  24. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  25. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  26. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  27. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  28. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  29. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  30. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  31. ↑ "West Corporation Completes Acquisition of Smoothstone IP Communications". Business Wire. Retrieved 2 August 2013.
  32. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  33. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  34. ↑ Lua error in package.lua at line 80: module 'strict' not found.
  35. ↑ Lua error in package.lua at line 80: module 'strict' not found.

External links

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