Dutch Bangla Bank

Dutch-Bangla Bank Limited

DBBL LOGO
Type	Public
Traded as	DSE: DUTCHBANGL
Industry	Banking
Founded	Dhaka, Bangladesh (1995)
Headquarters	Dhaka, Bangladesh
Key people	M Sahabuddin Ahmed (founder chairman) and the Dutch company FMO
Products	Banking services, ATM services, Consumer Banking Corporate Banking Investment Banking Mobile Banking
Number of employees	1600
Slogan	Your Trusted Partner
Website	[1] [2]

Dutch-Bangla Bank Limited (the Bank, DBBL) is Bangladesh's most innovative and technologically advanced bank. Dutch Bangla Bank Ltd stands to give the most innovative and affordable banking products to Bangladesh. Amongst banks, Dutch Bangla Bank is the largest donor in to social causes in Bangladesh.It stands as one of the largest private donors involved in improving the country. Dutch Bangla Bank is proud to be associated with helping Bangladesh as well as being a leader in the country's banking sector. DBBL is a scheduled joint venture commercial bank between local Bangladeshi parties spearheaded by M Sahabuddin Ahmed (Founder & Chairman) and the Dutch company FMO. DBBL was established under the Bank Companies Act 1991 and incorporated as a public limited company under the Companies Act 1994 in Bangladesh with the primary objective to carry on all kinds of banking business in Bangladesh. DBBL commenced formal operation from June 3, 1996. The Bank is listed with the Dhaka Stock Exchange Limited and Chittagong Stock Exchange Limited.

DBBL is most widely recognized for its donations to social causes and its IT investment (largest ATM network). However it has recently stated that it will stop expansion on its ATM network as the current numbers have exceeded demand and hence diminishing returns (if any). Although it is widely believed it is a loss-making/subsidized unit which DBBL rationalizes as quasi CSR.

The bank is often colloquially referred to as "DBBL", "Dutch Bangla" and "Dutch Bangla Bank". (DBBL.Limited )

Banking

A Dutch Bangla Bank branch in Banani.

After instability and frequent management changes in its initial years, DBBL overcame these obstacles to establish rapid growth since the year 2000. The bank grew its reputation through social work rather than profits. The bank's conservative nature, long-term strategies, hefty social donations and technology investments have always led to modest but steady profits. DBBL has been known to be overly conservative in its banking practices. Much of the success and strategy has been attributed to the leadership of the founder chairman, M Sahabuddin Ahmed.

Despite being the largest corporate donor in Bangladesh, investor confidence was unhindered. In March 2008, DBBL share prices reached Tk. 14325.80 in the Dhaka Stock Exchange, setting the record for the highest stock price in the history of Bangladesh. It is also one of the few banks that does not participate in merchant/investment banking (which can lead to sporadic growth).

Dutch Bangla Bank is noted to be the first and only local bank in Bangladesh to have an automated banking system. The bank has spent over BDT 2 Billion in automation upgrades (first bank in Bangladesh to do so). This automation took place in 2003 whereby services of the bank were available uniformly though any branch, ATM and internet. Banking was a paper based until DBBL, with its wide local network, delivered banking automation and modern banking services to the masses. This effectively introduced the 'plastic money' concept into the Bangladeshi society. The entire automation system was imported and is the most expensive banking related IT project in Bangladesh.

The ATM count stood at 140 eclipsing other networks by a large margin. This rapid increase in DBBL's ATM network has led the majority of other banks to sign sharing agreements instead of pursuing their own ATM network.

In 2006, Dutch Bangla Bank ventured into the realm of personal credit by offering automatic credit facilities to its Debit card (DBBL Nexus) holders. It also continued expanding its ATM network with the intention of installing more than 400 machines, even though it is widely believed that the ATM division will not break even and is a setback to the profit margins.

In 2007 the bank entered a strategic alliance with Citibank NA, where both parties will provide retail banking services of DBBL for its employees and owners of Citibank corporate customers in Bangladesh. In the same year DBBL became the first bank in Bangladesh to offer SMS Banking services.

DBBL maintained a proprietary policy on its ATM network until 2007. This was changed when DBBL and Standard Chartered Bank (SCB) signed an agreement that will let SCB use DBBL's ATM network. Thus ending the unhealthy competition between the organizations. This sharing invitation was extended to all other banks shortly after. Number of DBBL ATMs eclipsed the 200 mark.

In 2010 most sharing agreements with foreign banks have been abruptly rendered invalid due Visa card's new policies enforced upon DBBL. In response to Visa's decision to terminate its ATM facilities with DBBL, Unionpay approached DBBL to convert all the retail network to accept Unionpay cards. DBBL and Unionpay have decided for a major nationwide launch to make Unionpay the single largest card issuer in Bangladesh.

Mission Statement

Mission

Dutch-Bangla Bank engineers enterprise and creativity in business and industry with a commitment to social responsibility. "Profits alone" do not hold a central focus in the Bank's operation; because "man does not live by bread and butter alone".

Vision

Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and athletics, music and entertainment, science and education, health and hygiene, clean and pollution free environment and above all a society based on morality and ethics make all our lives worth living. Dutch-Bangla Bank's essence and ethos rest on a cosmos of creativity and the marvel-magic of a charmed life that abounds with spirit of life and adventures that contributes towards human development.

Core Objectives

Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its customer needs and satisfaction and to become their first choice in banking. Taking cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave the way for a new era in banking that upholds and epitomizes its vaunted marquees "Your Trusted Partner".

ATM Network/DBBL Nexus participating banks

A DBBL Nexus ATM booth.

DBBL maintains its own network and automation without the involvement/assistance of any third party companies. Access to ATM services fee is BDT 230 annually for DBBL clients. Partner banks are charged a subsidized Tk. 10, although the end price for the customer may be higher due to the extra charges levied by the partner bank.

DBBL has over 870 ATM's installed all over Bangladesh, making it the largest network by a large margin. In 2009 DBBL announced its biggest expansion goal for its network. The total number of ATMs will be 850 by the end of 2009 to cater the needs of customers at their doorsteps. It also hinted that this may be the last ATM expansion due to the increasing costs of subsidizing such a system, but clearly stated that it has no intention of introducing any charges.

On the digital day (10/10/10), the DBBL inaugurated its (digital) 1000th ATM at the factory premises of the GlaxoSmithKline, Chittagong.(as on 24 March 2012 it has more than 2000 ATM and 200 FT)

Banks that have signed agreements to share DBBL's ATM network (as of May 2009):

• Citibank (locally known as "Citibank NA")
• Standard Chartered Bank (SCB)
• Commercial Bank of Ceylon
• Mutual Trust Bank Limited
• Bank Asia Limited
• National Credit and Commerce Bank Limited (NCC Bank)
• Prime Bank Limited
• United Commercial Bank Limited (UCBL)
• Southeast Bank Limited (SEBL)
• The City Bank Limited (locally known as "City Bank" to differentiate between "Citibank NA")
• First Security Bank Limited
• Trust Bank Limited
• Mercantile Bank Limited
• Q-Cash network Banks (1. Janata Bank Limited 2. Eastern Bank Limited 3. IFIC Bank Limited 4. AB Bank Limited 5. Shahjalal Islami Bank Limited 6. Basic Bank Limited 7. Jamuna Bank Limited 8. Mercantile Bank Limited 9. National Bank Limited 10. National Credit and Commerce Bank Limited 11. Pubali Bank Limited 12. Sonali Bank Limited 13. Trust Bank Limited 14. Uttara Bank Limited 15. State Bank of India 16. The City Bank Limited 17. Social Islami Bank Limited)
• Dhaka Bank
• EXIM Bank.

Automation services for banks and co-branded ATMs

Dutch-Bangla Bank initiated a co-branded ATM initiative in Bangladesh where the bank would provide ATMs and networking free of charge to any bank's branches. Mutual Trust Bank was the first bank to take advantage and the first co-branded ATM in Bangladesh started operation on 28 May 2008.

In 2008, Dutch-Bangla Bank started offering full banking automation services to other banks where without any investment or technical knowledge, member banks can automate themselves in matter of months using DBBL's infrastructure (this includes required hardware, card issuance, ATM usage & switching software).

Fast Track

During the first quarter of 2010, Dutch Bangla Bank Ltd. introduced "Fast Track" in the country. Fast Track, the first of its kind in the country, is like a mini-branch. Along with the generic ATM withdrawal service, it lets the customer deposit small amount of money to a DBBL account. The limit is 20,000 BDT. Moreover, the Fast Track also provides account opening service and loan information. The number of Fast Track points is more than 200 and the number of ATMs is more than 2000 all over in Bangladesh (as of March 24, 2012).

Internet payment

On 3 June 2010, Dutch Bangla Bank Ltd. announced to allow internet payments system. Using their Internet Payment Gateway merchants will be able to charge their customers' Visa, Masters, DBBL Nexus and Maestro cards. Presently DBBL has more than 200 of Frast Tracks and more than 2000 ATMs all over in Bangladesh

Any Visa/MasterCard cardholder (local or overseas) can use their cards to pay at a number of e-Merchants against their purchase of goods. They can also pay DESCO electricity bills. DBBL is working with airlines, railways, utility companies, educational institutions, and stock exchanges for facilitating purchase of tickets, payment of bills/fees and IPO subscription through the Internet Payment Gateway. DBBL is also working to make an interface with PayPal.

Social work

Dutch Bangla Bank supports social work extensively and is one of the largest private donors in Bangladesh. Under the vision of M Sahabuddin Ahmed, the bank contributes extensively through its foundation Dutch Bangla Bank Foundation. This has been one of the biggest priority for the bank since its inception. As a result, the organization has been granted numerous national and international awards for its role in the development of Bangladesh. The Dutch-Bangla Bank Foundation was established under the vision of its founder chairman, M Sahabuddin Ahmed, in order to help the people of Bangladesh. DBBL is the largest corporate donor in Bangladesh with total donations exceeding BDT 1.3 billion.

The bank donates mainly towards social awareness programs, medical and educational fields. Notably DBBL also maintains the largest scholarship program in Bangladesh whereby college/university education tuition and expenses are fully paid for unconditionally by the bank.

In 2007, the bank won the Bangladesh Business Awards for being the 'Best Financial Institution' mainly for its commitment to technology and community service. In 2007 alone, DBBL donated BDT 220 million towards social causes.

Dutch-Bangla Bank Research Center

In 2008, DBBL announced a donation of Tk 100 million to fund the construction of an 11 storey research center, titled "Dutch-Bangla Bank Research Centre for Advanced Research in Arts and Social Sciences" at the Dhaka University campus in Dhaka, Bangladesh. It was Dhaka University's largest ever donation from a private company. The research center, which would be the first of its kind in Bangladesh, will be supervised by renowned teachers, scholars and researchers. It will also award scholarship to researchers and scholars at home and abroad.

The BDT Tk 102 Core Annual Scholarship

In February 2011, it was announced that local sponsoring shareholders will not be receiving dividends to "achieve greater things". In May 2011, DBBL announced the largest scholarship program in Bangladesh where DBBL would have to donate Tk 102 crore every year. DBBL was already the single largest corporate donor in Bangladesh and this new announcement had surprised many, especially because it came from such a small bank. The structure of this scholarship had greatly benefited students who had the academic performance, but required the financial aid.

Corresponding this announcement, DBBL published the first group of awardees in a 10-page advertisement spread in multiple newspapers. The recipients were awarded in a ceremony where the stadium being used was not big enough to hold all the guests. Speakers at this event greatly thanked DBBL's founder chairman, M Sahabuddin Ahmed, for his vision and dedication in creating opportunities for students.

Mobile banking

DBBL launched Bangladesh's first foray into mobile banking in July 2011. The aim of this service was to enable financial inclusion. This service which was planned since 2007 was done solely by the bank without any external aid, financing, or stakeholders. Mobile banking service allows universal banking through a network of bank nominated agents and an account linked to the user's cell phone number.

The growth, even though remarkable has been greatly held back by adherence to strict banking norms and practice (such as KYC). The bank's version is that it will not risk financial integrity for the success achieved by the less-stringent competing services.

External links

• DutchBanglaBank.com, Official Website of Dutch Bangla Bank