Infosys BPO Limited
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Infosys BPO, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia, and as of September, 2015 employed 33,391 people.
Contents
History
The company was started as Progeon Limited in April 2002 and is today amongst the top BPOs in India according to NASSCOM.[1] It was started as a 74% and 26% joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of Rs. 592 per share, Citibank having invested at Rs 0.20 per share[citation needed].
Operations
Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. It is headquartered in Bangalore, India. About 60% business of Infosys BPO comes from overlapping clients with the parent Infosys Ltd.[2] During the FY 2013-14, it earned 48% of its revenue from North America, 34% from Europe, 4% from India and remaining 14% from other parts of the world.[3] The proportion of voice and non-voice related revenue was 11:89 in the same financial year.[3]
Locations
It has operations in following cities:
| City | Country |
|---|---|
| Bangalore[4] | India |
| Chennai | India |
| Gurgaon | India |
| Hyderabad | India |
| Jaipur | India |
| Pune | India |
| Belo Horizonte | Brazil |
| Dalian | China |
| Hangzhou | China |
| San José[5] | Costa Rica |
| Brno | Czech Republic |
| Prague | Czech Republic |
| Monterrey | Mexico |
| Eindhoven[6] | Netherlands |
| Manila | Philippines |
| Łódź | Poland |
| Johannesburg | South Africa |
| Atlanta | USA |
| Des Moines[7] | USA |
| Milwaukee | USA |
Services
The company offers the following services:[8]
- Customer Service Outsourcing
- Finance and Accounting
- Human Resources Outsourcing
- Legal Process Outsourcing
- Sales and Fulfillment
- Sourcing and Procurement Outsourcing
- Business Transformation Services
- Indian Domestic BPO
Employees
The company had 31,647 employees as of March 31, 2015. It added 2,989 (net) employees during the FY 2014-15.
Awards and Recognitions
2013
- Infosys BPO won the SSON India Award 2013 for ‘Excellence in Culture Creation’ along with P&G. They have been recognized for being the ‘Best Payroll Vendor in Asia’ at the CFO Innovation Award 2013 and were named the ‘Best BPO Provider’ during the Global Custodian Awards 2013 for ‘Excellence – Technology, Consultancy, and Law.
- Infosys BPO won an award for process improvements at the Confederation of Indian Industry 7th National Conference and Competition on Six Sigma 2013. They won two special awards at the Indian Statistical Institute Six Sigma Case Study Competition 2013. The company also won the Business Process Excellence Award at the National Quality Excellence Awards 2013.
- Infosys BPO has received e-SCM-SP Capability Level 5 Certificate from Carnegie Mellon University's ITSqc.[9]
- The company was positioned as a leader in Everest Group’s Procurement Outsourcing Service Provider Landscape with PEAK Matrix Assessment 2013 report. It was also identified as a ‘2013 Procurement Outsourcing Market Star Performer’ based on its relative year-on-year movement.
- Launching its iSTAR program and the success in retaining its high-potential employees earned Infosys BPO the 2013 Optimas Award for business impact.
- In November 2013, the company’s Enterprise Risk Management Program received an honorable mention for the ERM Award of Distinction.
- The company made it to the HfS Blueprint winner’s circle for procurement outsourcing in July 2013 for its ability to provide strong encompassing procurement value chain offering, both for transactional and strategic processes.
- Infosys BPO was not just recognized as a leader in the Magic Quadrant for finance and accounting BPO by Gartner but also as a niche player in the Magic Quadrant for payroll BPO services.
- Infosys BPO’s lean six sigma process improvement teams won first prize and two special prizes at the Six Sigma Case Study Competition conducted by the Indian Statistical Institution (ISI).Infosys BPO competed with three entries in the IT / ITES / DFSS categories which had 25 entries from several other companies. The first prize was for its project on Reduction of Forced Churn Percentage, which greatly reduced its client’s high level of forced subscriber churn due to fraud terminations and bad debts. The project also delivered on revenue leakage savings for the client.
2014
- Infosys BPO was recognized as the Best Overall Recruiting & Staffing Organization of the Year at the 9th Global Talent Acquisition and Recruiting & Staffing Best in Class (RASBIC) Awards. The award was presented at a glittering ceremony held in Mumbai, India, on February 16, 2014.
- Infosys emerged a clear winner in Services & Outsourcing category bagging four accolades at the KCG Analyst Choice Awards. The winners were felicitated at an event in Texas on April 23, 2014. Infosys was recognized in the ITO, BPO, Application Outsourcing, and Overall sub-categories.
- Infosys BPO and P&G jointly won Alsbridge Innovation Award 2014 for master data management in the category ‘New Application / Platform- and Industry-specific solutions’. The innovation award was presented at a ceremony held in London on May 15, 2014.
- On September 18, 2014 Infosys BPO and Transfield won the ISG Paragon Award for Best BPO Sourcing Relationship at the Opera House Marquee in Sydney, Australia.
- The Outsourcing Center's 18th Annual Outsourcing Excellence Award honored the Infosys BPO – Procter & Gamble (P&G) partnership for being the 'Most Collaborative.’ An independent panel of industry experts evaluated entries from over 100 worldwide nominations, to judge winning relationships. The award stands testimony to how Infosys BPO and P&G have achieved significant business impact.
- At 'TISS LeapVault CLO Awards 2014', Infosys BPO won 4 Gold awards for its industry best practices in the learning and development space, with Chief Learning Officers (CLO’s) of 150 organizations in attendance. It won the top-most honor in 4 of 18 categories, namely: Best Global L&D Team of the Year, Best Corporate University, Best Virtual Learning Program and Best Induction Training Program.
- In 2014, Corporate Livewire awarded Infosys BPO with Global Corporate Outsourcing Provider of the Year Award in recognition of the company’s continual drive for excellence and innovation.
2015
- Infosys BPO won accolades at National Quality Excellence Awards. It received two awards in the Best Business Process Excellence Program and the Best Process Improvement Project categories on February 14, 2015 at the Hotel Taj Lands End, Mumbai.
Acquisitions
- In September 2012, Infosys BPO acquired US-based Marsh BPO for an undisclosed amount to expand its presence in the group life insurance space. Marsh BPO, based in Des Moines, Iowa has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems.[10][11]
- In January 2012, Infosys BPO acquired Australia-based Portland Group for about AUD 37 million.[12] Portland Group provides strategic sourcing and category management services.[13]
- In December 2009, Infosys BPO acquired Atlanta-based McCamish Systems for about $38 million.[14]
- In July 2007, Infosys BPO signed a $28 million deal to acquire finance back-offices of Royal Philips spread in India, Poland and Thailand.[15][16]
Its organic growth performance has been rated as exemplary and best amongst its peers by a leading BPO research firm.[17] It is taking over competitors’ share with increased on-site presence.[18] In FY15 the company plans to hire 14,000 employees to further its growth performance.[19] Infosys BPO recently launched its Process Progression Model to improve business outcomes for clients by accelerating optimization and transformation of business processes. The company also extended its outsourcing agreement with Royal Philips till June 2019.[20]
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Infosys.Electronic.City.Lunch.Time.JPG
Infosys Bangalore Campus
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Infy Pyramid 40.jpg
The Pyramid shaped building at Electronics City campus
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Infy Terminal Cycle.jpg
Cycling inside Infosys
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Infosys Pune Food Court on a "wet day".
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Infosys Reflection.JPG
Infosys, Pune DC, Under Construction ECC as reflected on SDB-4.
References
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Wikimedia Commons has media related to Infosys. |
- Official website
- Infosys Limited
- NASSCOM (National Association of Software & Service Companies)
- Management Profiles
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